Longhehui battery

We respect the privacy of every customer and comply with relevant laws and regulations. When using our services, we may collect and use some of your information. The following is an explanation of how we collect, use, store and share this information. Please read this privacy policy carefully so that you can make the right choice. Once you use or continue to use our services/websites, you agree that we will process the relevant information under the guidance of this privacy policy.

When to collect information?

We will collect, store and use some of your information only when providing key services. Failure to provide information will result in the inability to enjoy the relevant services.

What information is collected?

When placing an order for consultation: your name, email, shipping address and phone number are required.

When browsing the website: record access data such as search terms, URL addresses, browsing time, geographic location, etc.

How to use information?

Provide services and customer identity authentication, security, fraud detection, etc.

Improve existing services and design new services.

Customize responses based on personal preferences (such as language and region settings).

Provide personalized ads instead of generic ads; evaluate advertising effects and improve them.

Invite you to participate in product and service surveys.

How to protect your information?

Your personal information will be encrypted using appropriate technology and will not be stored unencrypted on third-party servers.

We and our affiliates will not share your information with any third-party vendors, contractors,

agents or organizations without your consent.

If you have any questions, please contact us at longhehuibattery@gmail.com.

سفارش عمده

حداقل سفارش عمده: ۵ عدد. نمونه‌های پولی: ۲ عدد. برای همه محصولات و بازارها معتبر است.

درخواست قیمت

مدل باتری، تعداد هر مدل و کشور مقصد را ارسال کنید. هر مدل را در یک خط جداگانه بنویسید.

از دکمه واتساپ یا ایمیل استفاده کنید یا به longhehuibattery@gmail.com ایمیل بزنید.

ORDERING

Minimum wholesale order: 5 pieces. Sample orders: 2 pieces. These quantities apply to all products and markets.

SHIPPING

Europe and the Americas: UPS/DHL express delivery takes 5–7 working days. Standard courier delivery takes approximately 20–30 working days. Contact longhehuibattery@gmail.com if your shipment is delayed.

WARRANTY PERIOD

The warranty starts on the shipment date and lasts for 1 year or 500 charge cycles, whichever comes first.

BATTERY-RELATED DEVICE DAMAGE

For device damage caused by a battery issue during the warranty period, compensation is up to US$300 per affected item. A third-party test report is required for this type of claim.

DEFECT REPLACEMENT

Class A — battery defect: replacement batteries will be included with your next order.

Class B — protection-circuit-board defect: replacement batteries will be included with your next order.

For battery-defect claims, send clear photos of the defect via WeChat or WhatsApp. We will supply new replacement batteries with your next order.

LABORATORY TESTING

Our batteries undergo laboratory testing. Test categories include, as applicable to the cell or battery type:

T.1 Altitude simulation

T.2 Thermal test

T.3 Vibration

T.4 Shock

T.5 External short circuit

T.6 Impact / crush

T.7 Overcharge

T.8 Forced discharge